FAQ

• Order Information

  What’s the benefit to order it?
  Surely you can download 5 full length songs for free via the trial version of Music MP3 Downloader, then only 50% of each song. But if you get an SN, you can download full length songs with no limitation. And you will also have our money back guarantee of 30 days.
• How to order it?
  Secure Online Ordering - Recommended
  Instant Delivery! By Secure Online Ordering (Credit Card or PayPal), you could receive Serial Number via email within several minutes after your payment.

• Payment & Refund

  How much does it cost?
  We offer four kinds of license types:  Lifetime License, 2 Year License, 1 Year License and 6 Month License. The lifetime license is in a discount for only $39.95 now ($49.95). If you're not ready to buy, you can download and try it for free.
• When can I get my Serial Number?
  Your Serial Number will be obtained immediately after your payment.
• Do you have a refund policy?
  If you are not satisfied with the product, then let us know within 30 days of purchase, and we will give you a full refund.
• When can I get my money back?
  It will take 3~7 business days for the credit to appear on your account after the refund request has been approved.

• Registration

  What if I have paid for the program, but still not received the serial number?
  Hopefully you've received the Confirmation Email including your SN sent by our Auto Reply Email System within several minutes after your payment. In case you haven't got it in time, it might be blocked by the anti-spam filters. Please check your junk or spam folder.
• Is it allowable to use the serial number on two computers?
  Please note that one SN could be only used on one computer at the same time. If you want to use it on the second computer, I'm afraid that you should buy a new SN or uninstall the program from the current computer then install it on a new PC and activate it using your SN.

• General Information

  Does Music MP3 Downloader contain adware and spyware?
  Music Music MP3 Downloader has been tested as free from any malware such as adware and spyware, etc.
• Can I find the newest released singles?
  Sure. You can get almost any music you want, no matter latest or classical songs. If you can't find the music you want, please try again in one or two days. New songs appear on the Internet almost every minute; you’ll definitely find the latest music that you desire!
• Is that legal?
  Yes. There are large numbers of free legal music sources on the Internet. Music MP3 Downloader can help you find them more easily by searching the public video and audio websites.
• Do I need to pay for upgrade?
  No. You are entitled to any updates to the products after your registration, i.e., all the updated versions are free.
• What’s your reply policy?
  Our support team will answer your questions as soon as possible. We guarantee an answer within one business day at the very most!

• Technical Troubleshooting

  How can I download a song?
  Locate the keywords in the search engine. Click on the "Download" button to start downloading.
• In which file format the downloads is to be?
  Music files are in the standard MP3 file format and can be played by any portable devices such as iPod, iPhone, etc.
• Shall I connect to the Internet to preview the music before downloading?
  Yes. You need get connected to the Internet to listen to the songs online.
• How many tasks it could run at the same time?
  The max simultaneous tasks are up to 10. You can set it from Tools->Options->Max simultaneous jobs.